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Franchise Support Specialist

H&R Block

This is a Full-time position in Kansas City, MO posted March 31, 2021.

What you'll do…At H&R Block, your contributions will go far beyond any job description.

When you join our team, you'll add to the momentum of a forward-thinking company-one that defined an industry and is now leading its transformation.As a Franchise Support Specialist , you'll serve an integral part of a centralized team who provides support to the franchise team.

Responsibilities will address a wide range of operational, logistical and client service issues.

Individuals in this role will need to develop strong knowledge of systems, processes, policy and procedure that impact day-to-day operations and preparation for client service.

This individual will provide assistance with escalated issues and follow-up as needed to provide solutions to franchisee questions.

The Franchise Support Specialist will report to the Franchise Support Lead.Day to day, you'll…* Assist with providing end to end issue resolution for franchisees' operational and logistical issues/questions* Includes, but is not limited to, assistance with client service issues, technical or procedural questions/issues, conducting basic application training, coaching on systems navigation, answering "How-to" questions, etc.* Support assigned compliance activities to include tracking compliance with directives, coordinating follow-up with non-compliant franchisees, and escalating through the designated chain of command, as appropriate.* Gather information from various support groups necessary to follow-up on unresolved issues.

Gather information via written communication and interacting personally with the appropriate individuals.* Coordinate responses to franchisees through Franchise Support Manager and Senior Franchise Support Manager.* Assist new franchisees with post-close on boarding/ integration activities, in coordination with the Integration support team, the Franchise Consultant and the local District Manager(s) in order to maximize potential for first-year success for the new franchisee.* Work with reporting systems to create reports, understand the output, and provide pertinent information to Franchise Support Managers, Franchisees, and field leadership as appropriate, in support of Franchise operations* Provide support to the franchise support team as assigned.About H&R Block…We're here to live our purpose-to provide help and inspire confidence in our clients and communities everywhere.

We take our work personally, because we know what it represents: Families and homes.

Livelihoods and lives.We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955.

Since then, we've grown to approximately 12,000 tax offices throughout the United States and around the world.

When you join our team, you'll add to the momentum of a forward-thinking company-one that defined an industry and is now leading its transformation.It would be even better if you also had…* Knowledge of H&R Block Field US Tax organization, systems and processes, and in particular, of Block franchise operations.What you'll bring to the team…* 1-2 years operational experience in retail, service or similar work environments* Strong comfort level learning and working with reporting systems* Ability to solve problems, and to coordinate with others to help solve problems* Effective oral, written and interpersonal communication skills* Ability to develop effective relationships* Ability to work independently.* Ability to multi-task and strong organizational and planning skills.* Ability to work effectively in a team environment.Sponsored Job#hrbjob

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