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Technical Support Representative

Full Potential Solutions

This is a Full-time position in Kansas City, MO posted July 13, 2021.

Are you hungry to succeed and accelerate your career growth?

Do you have what it takes to earn over $35,000 per year in your starting position with us?

It is all within your reach at FPS – assuming you have great customer service, determine to thrive and empathetic.

You got this!

Our mission is to create an environment where people thrive based on core values of Excellence, Accountability, Integrity and Grace.

In short, we believe if we live by our core values and pay our people a premium, we will maintain our incredible culture as w e attract and retain the best people.

FPS is not for everyone.

Those with a desire to serve, to problem-solve and to contribute with a sense of urgency, quality and collaboration will find FPS a unique and inviting workplace.

We have grown globally from 0 to 800 employees in 3 years
– creating a host of career opportunities for our people to thrive!

We offer a comprehensive compensation and benefits package that includes health, dental, vision, generous PTO, a performance-based bonus program and opportunities for training and career development.

We are also currently in a fully remote work environment that will potentially save you money on commute and provide the equipment you need for success
– including a computer and dual monitors.

As a Technical Support Representative , you will be responsible for identifying customer’s concerns through phone; which includes but not limited to basic troubleshooting, system and equipment issues, installation, operational functions, and maintenance.

You will be carefully attending to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.

Job Requirements:
Listen, handle and carefully attend to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.

Be able to identify customer’s concerns through phone; which includes but not limited to basic troubleshooting, system and equipment issues, installation, operational functions, and maintenance.

Educate the customer’s support options and steps being taken to resolve the issue.

Ensures to provide first call resolution with confidentiality to customers concern and properly set expectations while utilizing available resources.

Managing, installing, uninstalling, application programs and software Experience with the following devices Personal computer (PC) or Apple Mac computer Smartphones, Digital Music Players, Tablets  Music downloading and organizing  Understanding of internet concepts and features Navigation to web addresses Internet security, secured connection
– SSL Manage usernames and passwords for multiple sites Search engines, concepts, words, and the ability to search the internet for specific information in a timely manner Email application functionality including Access and navigate, as well as full feature use of web based email applications (Outlook, Gmail, Yahoo, Comcast, other ISP provided/hosted email) Ability to organize email, maintains folders, manages attachments and downloads.

In addition to the basic qualifications

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