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Field Service Technician

Nesco Resource

This is a Full-time position in Kansas City, MO posted July 13, 2021.

Location: Kansas City, MO
Compensation: $25-$35/hr, based on experience
Hours: Monday-Friday 8AM-5PM

Must be able to travel 50-70% of the time.

Summary: Provide technical support for equipment in-house and at customer locations including installation, training, repair and customer support.

Essential Duties and Responsibilities:

  • Performs installations of all product lines at customer’s facility to ensure full functionality according to specifications.
  • Investigate and resolve customer reports of technical issues with equipment, and eliminate future operational or service difficulties.
  • Coordinate problem resolution with engineering, manufacturing, and other personnel.
  • Maintains accurate records of performance reports, expenses, billable hours, and trip reports. Documents cases in CRM database in a timely fashion.
  • Provides a communication link between the customer and the company to help ensure that technical support and effective service is provided to the customer.
  • Must be able to travel 50 – 70% of the time.

Requirements:

  • Certification from college or technical school; or a minimum of 5 years related experience and/or training; or equivalent combination of education and experience.
  • Vocational training or apprenticeships in electrical and mechanical skills, industrial control systems, PLC relay logic and 3 phase motors preferred.
  • HVAC certification or experience preferred.
  • CRM software and MS Office (word, excel, outlook)
  • Knowledge of Sytleine manufacturing software a plus
  • Bi-lingual/Spanish capabilities a plus, but not required.

Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.

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