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Appointment Scheduler

Myrtle Hilliard Davis Comprehensive Health Centers, Inc

This is a Full-time position in Saint Louis, MO posted April 1, 2021.

CareSTL Health is currently seeking a full-time Centralized Appointment Scheduler to effectively manage a high volume of incoming calls from a variety of patients with varying temperaments and concerns, while providing excellent customer service and attention to detail.Essential Functions:* Manages a large volume of incoming appointment request calls in a timely and efficient manner* Identifies appropriate appointment times and dates based on customer need/request and Provider availability* Interprets scheduling template for Providers* De-escalates irate patients and demonstrates empathy addressing patient concerns* Adapts to changes on short notice and assists patient or Provider requestsA Successful Candidate:* Ability handling high volume of incoming calls to schedule patient appointments while paying close attention to detail* Knowledgeable of various computer systems* Type at least 30 words per minute* Friendly, empathetic phone presence* Willingness to learn* Ability to follow a script, if necessaryQualifications:* Education: High School Diploma or GED required.* Experience:* 1-2 years of experience handling a large volume of calls/requests required* 1-2 years of experience customer service required* 1-2 years of experience scheduling patient appointments required* Experience working in a clinical environment preferred* Other: Must have reliable transportation.

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