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Mortgage Operations Team Lead

Central Bank of the Midwest

This is a Full-time position in Lees Summit, MO posted May 3, 2021.

Job Description
What You’ll Do:
As the Mortgage Operations Manager, you will be expected to employ outstanding supervisory and leadership skills to assist Loan Originators and support the Mortgage Operations team through training, guidance, accountability, networking, and other support tools.

You’ll ensure quality of mortgage loans by MLOs on behalf of the Bank, to ensure consistent sources of future business.

Manage the administration and coordination of all mortgage loan servicing and/or operational functions.

Establish and administer policies and procedures to ensure compliance with various regulatory, investor, government and corporate requirements.

You will assist with the hiring, training and directing the activities of the loan servicing associates to ensure procedures are properly and efficiently carried out.

Key Accountabilities:
Process Pipeline Management
Monitor underwriting results and updates from our investors, communicate and train staff as necessary to ensure Central Bank of the Midwest generates high quality loans.

Assist Central Bank of the Midwest staff to integrate underwriting guidelines and requirements within our training curriculum
Ensure targeted timeline and production standards are met
Mortgage Tracking and Reporting
Assist in structuring rebuttals to repurchase requests
Perform HMDA disposition of cancelled and declined loans in compliance with Regulation B requirements
Ensure completion of documentation on applications and loan rejections meet applicable consumer credit laws.

Fulfillment Center Liaison
Coordinate and collaborate with Holding Company centralized processing fulfillment center
Maintain current knowledge of underwriting requirement and compliance guidelines
Business Line Leadership Collaboration
Evaluate procedures, recommend changes, and implement new procedures when appropriate
Responsible for the efficient operation of the Real Estate personnel by supervising the daily operational and customer service activities
Ensure compliance to established policies and procedures.

Acts as a resource to staff for operational and customer problems exercising discretion and good judgment.

Creates a teamwork environment to ensure that quality service is provided.

Sets an example for the staff in the area of customer service.

Conducts relationships and activities consistent with established Bank policies, procedures and systems, the corporate code of conduct, Bank Secrecy Act and all applicable State and Federal laws and regulations.

About You:
Self-motivated and entrepreneurial
Energetic and highly driven
Passionate about serving others
Innovative and forward-thinking
Driven to bring value to the end customer by serving our associates and leadership team
A minimum of ten years recent Mortgage experience with five years being in a management role
Strong analytical and problem-solving skills
Thorough working knowledge of commonly used concepts, practices and procedures within the Mortgage Industry as it pertains to Operations and Compliance
Ability to work under pressure of multiple projects and deadlines; ability to effectively prioritize workload
Ability to interpret and apply required policies and procedures with minimal supervision
Well organized, detail-oriented, efficient, self-starter, who can complete assignments with minimal supervision
Ability to work in a fast-paced environment and have strong customer service skills
Relationship Building
– Ability to develop and build strong relationships with clients and internal stakeholders.

Ability to influence others through informal leadership.

Administrative Support –
– Ability to anticipate needs and take appropriate action to prevent or resolve administrative issues quickly.

Ability to coordinate activities involving large groups of people inside and outside the organization.

Communication –
– Strong ability to effectively communicate (oral and written) with multiple levels of the organization (internally and externally)
Problem Solving –
– Ability to identify a problems root cause and drive to resolution.

Ability to escalate where appropriate and ensure follow through.

Business Acumen-Basic understanding of the Banking industry and business environment both internally and externally.

Other Key Competencies include: peer coaching, interviewing, exceptional presentation skills, Computer skills
– Word
– Excel
– PowerPoint –
– Outlook
Physical Demands:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regularly required to sit; stand; walk; talk; see and hear.

Regularly required to use hands to handle or feel objects, tools, or controls and reach with hands and arms.

Occasionally required to stoop, kneel, or crouch.

Regular travel across Retail footprint required.

Frequently lift and/or move up to 25 pounds.

Occasionally lift and/or move up to 50 pounds.

Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment:
The work environment characteristics described here are representative of those encountered while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is normally performed in a typical interior/office work environment.

The individual experiences little discomfort from noise, dust or other factors.

Prolonged standing (5
– 8 hours per day) may be required.

May be exposed to potentially hazardous condition, i.e.


Receives detailed instructions and procedures to be followed to minimize the exposure.

Must have a valid driver’s license and be able to travel as needed throughout the Central Bank of the Midwest footprint.

Any required travel is typically completed within normal business hours.

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