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Patient Engagement/Outcomes Specialist

Compass Health Network

This is a Full-time position in Columbia, MO posted April 8, 2021.

POSITION PURPOSE

Supports Patient Engagement/Outcomes by assessing, implementing, and monitoring healthcare options and services with the goal of engaging patients in accessing health services, thereby increasing the likelihood of improvement of the health status of identified populations.

ESSENTIAL FUNCTIONS – JOB SPECIFIC

• Patients not currently in the practice:
o Provide outreach to patients not currently receiving Health Center services using contact information provided by health plans for outreach activities.
o Encourage identified patients to access Health Center lines of service.
• Patients currently in the practice:
o Use reports to proactively prevent care gaps, address existing care gaps, and provide follow-up by scheduling patients to address any identified care gaps. These could include specific health needs i.e. diabetics, pediatric patients, etc.
o Receive and review ED and hospital notifications, schedule follow-up visits, and ensure summary notes are made available to the provider in preparation for a follow-up visit.
o Follow-up with patients that miss appointments and reschedule.
o Utilize available information to evaluate the effectiveness of services provided in producing the desired outcomes.
o Assist in a variety of initiatives and programmatic performance monitoring as determined by supervisor and senior management.
• Overall essential functions:
o Passion for positive customer experiences.
o Collaborate with health care team to coordinate patient care.
o Educate patients to the services offered by the organization that can improve their health.
o Prioritize multiple tasks and demands while demonstrating an ability to foster relationships with patients and their caregivers to increase the likelihood of patient retention.
o Tracks, manages, documents, identifies, and reports patient data to contribute to program performance and fiscal outcomes, and improved patient outcomes. Demonstrates an impact on an increased number of kept and scheduled patient appointments.
o Demonstrates improvement in clinical quality measures through an increased number of wellness visits, screenings, chronic disease management follow-up, etc. to support overall clinical quality measure performance and value-based payment initiatives.
o Comply with all federal and state privacy laws.
o Proficient in Microsoft Office products, electronic health record, and electronic mail.
o Performs other duties as assigned by the Patient Engagement/Outcomes Manager or senior management.

ESSENTIAL FUNCTIONS/CORE COMPETENCIES – COMPANY WIDE

• Regularly attends work except for approved absences
• Attends all training as required
• Maintain professional, “champion” behavior
• Provides quality customer service
• Provides services with a commitment to service excellence
• Works in a way that exhibits a commitment to personal excellence
• Team oriented and values diversity

Job Requirements:

QUALIFICATION(S): EDUCATION

Bachelor’s degree preferred

QUALIFICATION(S): WORK EXPERIENCE/TRAINING/ADDITIONAL REQUIREMENTS

At least three (3) years’ experience required

Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant. 

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