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Alorica: Credit Disputes Representative


This is a Full-time position in Washington, MO posted March 27, 2021.

Job DescriptionGET TO KNOW ALORICA At Alorica, we only do one thing make lives better, one interaction at a time.

We’re a global leader in customer service and collections, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

JOB SUMMARY Your mission (should you choose to accept it) is to provide collections/receivables management phone support for one or more clients at our contact center facility.

In this role, you will be assisting customers with making outstanding payments for clients.

You’ll be acting as a consult ant to the customer, empathiz ing with their situation, encouraging and educating them, and offer ing assistance and payment options.

A strong relationship between our clients and their customers starts with you so only the awesome need apply!

KEY JOB RESPONSIBILITIES * q Field inbound borrower inquiries regarding questions and concerns about credit reporting, disputed credit history, and accuracy of credit reports.

q Verify SST account information is correctly reported to Credit Bureaus and is accurately documented on credit reports.

q Resolve disputed claims through analyzing borrower payment history and report accuracy, completing consumer dispute verification forms, and submitting all necessary corrections electronically using the e-Oscar system.

q Process and analyze credit bureau inquiries to ensure SST reporting is correct.

q Supply department and external requests for reviews of credit reports, as requested.

q Partner with Project Management Office (PMO) for User Acceptance Testing (UAT)/ Production Verification Testing (PVT) for new system implementations.

q Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations relating to job duties.

q Knowledge, understanding, and compliance with SST policies and procedures.

q Provide feedback to management concerning possible problems or areas of improvement as well as performance of team.

q Make recommendations to implement improved processes.

q Perform other duties as assigned by management.


Every day, we aim to live up to our mission of creating insanely great customer experiences.

But as Alorica employees, giving back matters just as much that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.

Simply put, we want to make lives better…One interaction at a time.

And to do that, we need the very best people to join us.

But please, allow us to entice you further!

As an Alorica employee, you may receive: * Paid training * Flexible training schedules * Medical and dental benefits * Paid time off * Paid holiday * Retirement planning options (401(k)) * Employee discounts through client programs Working at Alorica means potentially having the freedom to explore all kinds of career options from customer service, collections, training, and tech support, to management, recruiting and more.

Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed because when you’re at your best, that’s when we’re at our best.

So what do you say?

Ready to take the next step?

JOB REQUIREMENTS Minimum Education and Experience: * High School Diploma or GED required; college degree preferred * 1-2 years’ previous experience in a receivables management, collections and contact center environment, preferred * Customer service experience a plus * Phone-related customer service a major plus * Familiarity with Microsoft Windows, Word, and Excel applications * Bilingual language skills a plus Knowledge, Skills and Abilities: * Stellar customer service skills and an overwhelming desire to make lives better, one interaction at a time * Knowledge of phone dialer functions and call campaigns * Understanding of collections regulations, including but not limited to Fair Debt Collections Practices Act (FDCPA), Unfair, Deceptive, or Abusive Acts, or Practices (UDAAP) * Negotiation skills and assertiveness * Ability to use phone and computer systems * Excellent oral and written communication skills * Strong listening/comprehension skills * Ability to stay composed and objective * Patience/empathy * Flexibility and versatility in problem analysis and resolution WORKING CONDITIONS Work Environment * A climate controlled, contact center environment filled with amazing people, incredible career opportunities and the occasional dance-off * Constant usage of phone and computer systems Physical Demands Constant sedentary work.

You’ll typically be sitting for most of the time, so be sure get up and stretch once in a while.

Your circulatory system will thank you.

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.

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