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Director of Operations

Home Instead

This is a Full-time position in Raytown, MO posted April 1, 2021.

Do You Enjoy Coaching and Motivating Others?Home Instead® is looking someone with a proven track record of success in people management to join our organization.

The Director of Operations provides leadership and management of all aspects of our growing business.Director of Operations Job DescriptionObjective:The Director of Operations is responsible for successfully directing and coordinating all activities in the franchise for growth and development of the business. Primary Responsibilities: Reflect the core values of Wright & Brunell, LLC (d.b.a.

an independently owned and operated Home Instead franchise).Develop and manage the annual franchise operational plan and budget.

Achieve the annual operational plan’s revenues, gross profit, profitability, and other operational goals by the stated milestones.

Provide leadership and management of all Home Instead® departments such as finance, staffing, human resources, client services and home care sales which affect operational efficiency and achievement of the operational goals.Manage outcomes of all department activities and direct changes that will drive achievement of operational goals.Develop and maintain positive and professional relationships with referral sources in the community.

Adhere to all company policies, procedures and business ethics codes and ensure that they are implemented and communicated to all employees.

 Secondary Responsibilities: Maintain and establish strong relationships with neighboring franchise ownersMaintain and establish strong relationships with the Home Instead, Inc.

Business Performance teamPerform any and all other functions and responsibilities deemed necessary for the successful operation of a Home Instead franchise office Education/Experience Requirements:Experience in strategic planningStrong sales and business acumen neededExperience overseeing key metrics through key players in officeCollege degree preferred or equivalent work experienceFour to ten years of related business experience or an equivalent combination of education and work experience may be consideredMust possess a valid driver’s license and auto insuranceWill need to drive and travel May need to carry objects up to 20 pounds Supervisory Responsibilities: This position is responsible for overseeing all functions performed by the office staff.

Responsibilities include interviewing, hiring, and training employees, planning, assigning, and directing work appraising performance, coaching employee’s performance problem resolution while seeking positive outcomes. Knowledge, Skills and Abilities: Must understand and uphold the policies and procedures established by Wright & Brunell, LLC, (d.b.a.

an independently owned and operated Home Instead franchise) Must demonstrate excellent oral and written communication skills and the ability to listen effectivelyMust have the ability to work independently, maintain confidentiality of information and meet deadlines Must have the ability to demonstrate effective interpersonal skills is essential as well as sound judgment and good decision-making Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and proceduresMust have the ability to organize and prioritize daily, monthly, quarterly and yearly work Must have the ability to establish good working relationships with office colleagues, the franchise owner, clients and the communityMust have the ability to present a professional appearance and demeanorMust have the ability to operate office equipmentMust have the ability to operate HISC technology systemsMust have computer skills and be proficient in Word and Excel Must be able to work evenings or weekends as requiredMust have knowledge of the senior-care industryMust have the ability to sit at a desk and listen effectively for long periods of time on the telephoneMust be patient and congenial on the telephone Must be able to perform duties in a professional office settingMust be able to recruit quality Key PlayersHome Instead is an Equal Opportunity EmployerHome Instead franchise is independently owned and operated.

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