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Experience Manager – Digital

Texas Dow Employees Credit Union

This is a Full-time position in Sugar Creek, MO posted May 6, 2021.

Position Title: Digital Experience Manager I

Reporting Manager: Director of Digital Experience
Essential Duties and Responsibilities:

· Support senior Digital Experience Managers in feature ideation, feature development, run the business activities and overall team execution and delivery

· Learn and understand the competitive landscape and provide relevant data and insights to enable the team to make critical business decisions

· Become a subject matter expert and the go-to resource on the inner workings of the digital platforms.

· Develop and manage member and employee “listening posts” to learn firsthand what the pain points are and what are the problems to be solved

· Build relationships and collaborate with partners and peers as directed

· Create and contribute strategic insights and forward-thinking ideas to continuously improve the product offering and value proposition

· Support platform capabilities post-launch, be on-point for troubleshooting, hotfixes, and ongoing support and maintenance as required

· Define and implement digital performance dashboards and establish routines to tie tactics to KPIs

· Know the business, the members and be able to contribute valuable and viable ideas to the backlog

Minimum Qualifications:
Education: BA/BSc degree in Business, Finance, Marketing, Computer Science or related field.
Experience: Minimum 1-2 years of experience in product management, digital banking, data analysis, member service, business analysis, or operations.

Minimum of 4 years experience in financial services, specifically consumer engagement activity (i.e.

credit cards, loans, branch operations, or insurance).

Working knowledge of project delivery including agile principles and user story development.
Knowledge, Skills, and Abilities:

· Ability to conduct research and present ideas and insights in a comprehensive and cohesive manner

· Ability to review data, identify patterns and tie activities to key performance indicators or operational key results

· Results-oriented, self-starter with the demonstrated ability to work independently and in a team setting

· Ability to commit to key milestones and to meet deliverables on time and with quality

· Be familiar with mobile-first, design thinking and empathy/journey mapping

· Solid understanding of code (HTML5 and CSS)and responsive design

· Adept at analytics, data analysis – must be very comfortable with number crunching and advanced with Excel

· Strong understanding of Digital Banking systems, including internet browsers and Smartphone technology.

· Strong working knowledge of relevant software including Microsoft Office, core systems, web browsers and various other supporting applications.

· Digital Acumendisplaying a technical support mentality.

· Demonstrated ability to builds collaborative and productive relationships across the organization.

· Continually learns and stays current on trends in the financial industry.

· Analytical, critical thinking, and sound decision-making skills.

· Comfortable working in a team environment.

· Demonstrates effective time management.

· Self-motivated and self-managed.

· Desire to help people, to do good in the world.

· Completes all TDECU regulatory and compliance training by scheduled due dates.
Physical Demands and Work Environment:
(The physical demands and work environment characteristics described herein are representative of those that must be met by an employee to successfully perform essential functions of this position and/or may be encountered while performing essential functions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

– While performing the essential duties of this position, an employee would frequently be required to stand, walk, and sit.

– Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.

– The noise level in the work environment is usually moderate.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.

They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Texas Dow Employees Credit Union is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, age, protected veteran status, sex, religion, disability, genetic information, national origin or other status protected by federal, state or local law.

Consistent with the American Disabilities Act, applicants may request accommodations needed to participate in the application process.

Founded in 1955, TDECU formed when a group of Dow employees pitched in $5 each to loan a friend $35 to buy a refrigerator.

That initial mission of people helping people continues today.

Over the last 65 years, we have grown to meet the needs of the communities we serve and share TDECU’s passion for service and great value in our products.

Our first merger took us west to the Victoria area, where we made many new friends and Members.

We have since become an integral part of the community.

In the East Market, where we began, we opened our field of membership to serve all Brazoria County residents.

Today, TDECU has 39 service locations, including 35 Member Centers.

The original $35 loan has turned into over $4 billion in assets today that continue to improve our 348,000 Members’ lives by helping them get what they need to achieve their financial needs and dreams.

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